Price Information

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We understand that trying to understand how legal costs are calculated can be quite complex, and for this reason, we keep our pricing simple and wish to be as transparent as possible. We always work on a fixed fee basis so that you know the full cost of your application/appeal/one off advice from the start.

WHAT IS INCLUDED IN THE PRICES IN THE GUIDE

Our Legal fee – These fees represent our professional fees; in other words, this is the amount that we will charge for the legal work that our firm will undertake on your case.

Fixed Fee – This means that we will assess your situation and provide you with a fixed fee to assist with your case. This gives you a level of cost certainty to get you to a particular resolution. For some cases, we are able to do this in stages, which gives you even more flexibility, for example in a Judicial Review Matter, which has several stages.

A fixed fee is an agreed fee, which will not be varied up or down, and is not dependant on the application being successful. Please note that any disbursements or expenses (costs that we incur on your behalf or for the purposes of carrying out our work) are payable in addition to our fees. We will always tell you in advance what these will be, wherever possible, so that you can budget for them. In the event of your instructions being withdrawn prior to the submission of the application, the fixed fee, together with any disbursements and expenses, will remain payable in full.

Value Added Tax (VAT)

All of the prices quoted exclude VAT. This is charged at the prevailing rate and is payable on our fees and on most expenses which we are likely to incur on your behalf.  There may be some situations in which VAT is not payable but generally, any client resident lawfully within the EU would be required to pay 20% VAT.  We can provide guidance on this, however, you are advised to seek your own independent tax advice in this regard.

How we calculate our fees and what services are included

Due to the individual nature of each application, the services provided to each client may differ. Generally, in each standard application, our services will involve advising you on the relevant law and procedures, preparing the application for submission, liaising with you and third parties (where necessary) on your behalf and generally dealing with the matter until a decision is reached on the application.

Please note that the anticipated number of hours and fees quoted below are an estimate based on the facts above. All applications are likely to vary and of course, we can give you a more accurate estimate once we have more information about your specific case.

Simple Visa Application case: £1000-£1200 (excluding VAT)

e.g. Visitor Visa, Student Visa

Medium complexity case: £1200-£1500 (excluding VAT)

e.g. Spouse visa and Human Rights

High complexity case: £1500-£1800 (excluding VAT)

e.g. Immigration Appeal or very complex Human Rights case

Hourly rate: £200 (PLUS 20% VAT)

e.g. One-off detailed consultation in more depth than general free initial advice

Please note that the guide above sets out the prices for different types of immigration applications, but that individual circumstance may call for a combination of applications or for some intervention in advance of the application. We will always advise you about this and the anticipated cost. As your matter progresses, should it become clear that further costs may be necessary, we will, of course, provide an update at the earliest opportunity.

Factors that could make a case more complex:

The fees quoted above are for standard applications, except where specified. More complex matters will attract higher fees, but we will always advise you on this.

On average, this type of work takes between 5-8 hours to complete. This means that on average costs are between £1200 and £1500. All figures include VAT unless specifically stated.

The exact number of hours it will take depends on the circumstances in your case. Such as:

  • The amount of supporting evidence that we need to consider
  • Location of the applicant, as this affects VAT (no VAT is due if an applicant is resident outside the EU)
  • Whether you are applying with other dependants 
  • Whether you have been previously refused any convictions or have a bad immigration history
  • Deadlines; if the application or appeal needs to be submitted urgently it is likely to cost more if it requires a solicitor to work out of hours

In short, if you are able to provide sufficient evidence at our first meeting and clearly meet the applicable Immigration Rules, the cost is likely to be at the lower end of this range. However, more complex applications may attract higher fees, and we will always advise you on this.

FACTORS WHICH COULD INCREASE THE OVERALL COST OF YOUR CASE

Unfortunately, although we at Cross Border Legal Solicitors endeavour to anticipate the work required in advance for each case, based on information provided at the beginning of the matter, the firm reserves the right to charge for any extra work that may not be reasonably anticipated. This applies where a fixed fee is quoted for a standard application i.e. not complex human rights case. Some examples are:

  • Unexpected circumstances in your immigration history, personal circumstances, or financial status that we were not aware of at the outset;
  • Delays in obtaining information requested;
  • Information provided being inaccurate, out of date, inadequate or requiring translation; or where there are short deadlines.

The costs quoted here do not include Disbursements:

Disbursements are costs related to your matter that are payable to third parties, such as visa fees. We handle the payment of the disbursements on your behalf to ensure a smoother process. Examples of possible Disbursements include:

  • Payments made to the Home Office or that you will need to pay directly as part of an application, such as application fees, Immigration Health Surcharge, submission costs etc.;
  • Payments made to the UKVI on your behalf, such as application fees, Immigration Health Surcharge, submission costs etc.;
  • Payments made to third parties on your behalf, such as HM Revenue & Customs, HM Passport Office or to the Land Registry etc.;
  • Counsel’s fees. In the event of us seeking the advice of a Barrister (Counsel) you will be liable for their fees, which vary depending on seniority. We will discuss with you the options and costs in relation to Counsel before instructing them on your behalf, and we shall keep you informed as to the hourly rate of any barristers that are instructed in your matter;
  • Fees payable to Courts or Tribunals;
  • External Translation fees;
  • Costs of Experts or Agents instructed on your behalf;
  • Non routine postage charges and courier charges;
  • Travel and meeting expenses.

Possible extra charges:

We also charge for other services that we can provide on your behalf. This may include:

  • Photocopying and print room services;
  • Bank charges;
  • Document Certification Fees;
  • There may be an additional charge of £400 (plus VAT) for a representative of Cross Border Legal Solicitors to attend with you at the Home Office’s Public Enquiry Office or Overseas Visitors Records Office (for Police Registration) in the UK, if applicable.

How long will my application take?

We cannot guarantee how long the Home Office will take to process your application. Read the current processing times here. We will normally be able to submit visa application within a week’s time of you instructing us, but we will let you know at the earliest opportunity if it is likely to take longer than this.

Complaints Information

At Cross Border Legal Solicitors we are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it so that we can resolve the problem and continually improve our standards.

If you have a complaint, please contact the person who has conduct of your case in the first instance.  

What will happen next?

1.Within seven days of receiving your complaint, we will send you a letter acknowledging receipt.  We will provide details of who will be dealing with your complaint, and when you can expect to have a response.  It may be necessary at this stage to ask you for more information, or to invite you to meet with us to discuss your complaint.

2.We will record your complaint in our central register and will investigate your complaint by reviewing the relevant file and the issues you raise.  The member of staff who acted for you may be required to provide further details.

3.We will then provide you with a detailed written response to your complaint, this may include our suggestions for resolving the matter.  We will aim to do this within fourteen days of acknowledging your letter.  If your complaint is very detailed, or your matter has been very complex, it may take us longer to complete a review and to respond to you, but we will keep you advised if this is the case.  Once again, it may be necessary to ask you to come in and meet with us in order to discuss your complaint before we are able to respond fully.

4.Within seven days of any meeting we have with you we will write to you to confirm what took place and any suggestions we have agreed with you.

5.At this stage if you are still not satisfied, please let us know.  We will then arrange to review our decision.  We would generally aim to do this within 14 days.

6.We will then write to you confirming our final position on your complaint and explaining our reasons.  We will endeavour do this within eight weeks of receiving your complaint, unless there are exceptional reasons why we cannot, and we will keep you advised if this is the case.

7.If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman (contact details below) to consider the complaint. Normally you will need to bring your complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

Legal Ombudsman (enquiries@legalombudsman.org.uk) 03005550333

P.O Box 6806

Wolverhampton

WV1 9WJ

Complaining to the Solicitors Regulation Authority about us

For some types of complaints about solicitors you may contact the Solicitors Regulation Authority, (SRA). SRA is the regulatory body which authorises and regulates UK law firms. 

Complaining to the Legal Ombudsman or the SRA about us

You must always complain to us first and in most cases, you will not be able to take your complaint any further if you have not done so.  Please use the process set out above to complain to us about the service you have received.  We will always try to resolve your complaint as quickly and satisfactorily as we can. 

More information about how to complain to the Legal Ombudsman or the SRA can be found on the SRA website.